Frequently Asked Questions
Do we ask for Deposits?
We do not usually request a deposit, preferring to ask for a credit or debit card guarantee. If you prefer to send a cheque, we ask for a deposit of £25.00 per person. We take no money at the time of booking, leaving you to settle your bill when you take your leave of us.
What if I need to Cancel?
If you cancel your reservation within 21 days of the confirmed date of arrival and we are unable to re-let your room, we reserve the right to make a cancellation charge of £25.00 per person. Cancellations more than 21 days prior, will not incur a cancellation charge. Please note that different cancellation charges apply to our Christmas & Hogmanay Breaks, for details please see the Festive Breaks page.
What time can I Check In & Check Out?
Check in time is 4.00pm onwards or earlier by prior arrangement. We ask you to vacate your room by 10.30 am on your day of departure.
Do you accommodate Families?
We welcome families with youngsters aged 12 & over. They can, of course, have their own room at the full tariff or they can sleep on a very comfy foam bed sharing a room with the adults. Stag will comfortable accommodate 2 youngsters on the foam beds, Osprey or Pine are fine for just 1 youngster. There is a small charge of £9.50 to cover laundry & breakfast – that’s all.
However, it is only fair that we point out that many of our guests who stay with us are taking a break from their own youngsters and are looking for a peaceful, relaxing atmosphere. As such we do ask that all our younger guests behave in a way that will not spoil our other guests’ enjoyment.
What about Dogs?
We love ‘em and you are more than welcome to bring your dog with you. However not everyone is a dog lover and we do ask that you ensure that your pooch doesn’t spoil other guests’ stays with us. Also, if you are bringing your dog with you, please don’t forget to bring their bed, blanket, food and bowl.
Do you cater for Special Diets?
We pride ourselves in providing excellent breakfast for guests who have special dietary needs. We simply ask that you discuss these with us at the time you make your booking.
Do you have a Licence?
We do indeed. We stock a small selection of wines, beers & spirits and will happily serve you in our lounge through to 11.00pm. You can, of course, take “one for the road” up to your room thereafter.
What time is Breakfast?
We serve breakfast between 8.00 & 9.00am on Monday to Saturday and between 8.30 & 9.30 on Sunday.
What is your policy on Mobile Phones?
Mobile phones are wonderful things but, to avoid disturbing other guests, we do ask that they are completely “Switched Off” in our public areas and only used in the privacy of your bedroom. If there is the possibility that you need to be contacted urgently by someone whilst you are staying with us, please give them our phone number (01540 673300) and, should they ring, we’ll come & get you.
Do you have anywhere I can Smoke?
The simple answer is no. We do not offer any facilities at all in the house for guests who wish to smoke but we do provide a “Butt Bin” for guests who smoke outside. We ask all our guests to respect our wishes on this sensitive issue.
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